Frequently asked question

Here you will find answers to the most common questions we receive. Among other things, deliveries, payment methods and cannabis light.

Payment

How to pay?

We offer card payment. After you place an order, we will send a payment link where you can pay securely with debit and credit card.

Why have I not received an order confirmation?

This may be because the email is stuck as spam. Please look in your spam mail. If you do not find it there, please contact us.

Shipping & Delivery

How do you deliver?

We deliver the package directly to your mailbox with Postnord’s goods letter.

Do you send discreet deliveries?

Your order is sent in a neutral brown box with a discreet sender. The box has no logo or text attached to it rawhemp.eu.

What are the shipping costs?

Shipping cost is €4,50 for orders under €80.
For orders over €80, there is no shipping cost.

How often do you send packages, and how long delivery time ?

We ship Monday to Friday. A text message is sent when the packages are handed over to Postnord. Delivery within the EU normally takes 3-5 working days.

Returns

Can I return an order?

You as a consumer have the right to cancel your purchase within 14 days according to the Distance Contracts Act. In the event of a return, it is important that you send notify us at info@rawhemp.eu

Storage

How do you store your flowers?

Our hemp is stored in glass jars together with a moisture retainer to ensure that the hemp does not dry out.

How do I best store my hemp buds?

We recommend dark storage, preferably in a glass jar. If the buds are not to be used in the near future, we recommend that you buy a moisture preservative that is placed in the glass jar together with your buds.

Hemp & Cannabis Light

What is Cannabis Light?

Cannabis Light is a concept that comes from Italy and is a collective name for industrial hemp grown with the aim of having as high a CBD content as possible without the THC content exceeding the legal limit of 0.2%.
Due to the low levels of THC, Cannabis Light is not psychoactive.

Do you sell grinded (ground) or whole bids?

Our Premium CBD Buds and CBD Buds are sold as whole buds.
We also sell finely chopped Futura 75, this is under “Chopped hemp buds”.

What is CBD?

CBD stands for Cannabidiol and is one of over 100 cannabinoids found in hemp and cannabis. CBD has no psychoactive effects, which means that you can not get “high” if you use CBD.