Raw Hemp FAQ
Welcome to our FAQ page, where we answer the most common questions about shipping, returns, payments, and orders.
If you don’t find the answer to your specific question, our customer service team is always ready to assist you. Use the link below to get in touch for personalized support.
Got Questions About a Product?
If you have questions about our products, each category has its own FAQ! Use the links below to learn more.
If you don’t find the answer you’re looking for, feel free to contact our customer service for personalized assistance. We’re here to make your CBD experience as seamless and informative as possible.
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Ordering from our webshop is quick and easy. Follow these simple steps to place your order:
Browse Our Products:
Visit our webshop and explore our wide selection of high-quality CBD products.
Add to Cart:
Click on the products you’re interested in and add them to your cart. You can adjust quantities or remove items as needed.
Proceed to Checkout:
Once you're happy with your selection, click "Go to Checkout" to start the ordering process.
Enter Your Shipping Details:
Provide your shipping address and choose the delivery option that best suits you. Please ensure all details are correct.
Select Payment Method:
We offer secure card payment for a smooth checkout experience.
Review & Place Order:
Double-check your order, including products, shipping details, and payment information. Once everything is correct, confirm your purchase.
Order Confirmation via Email:
After placing your order, you will receive an email confirmation with your order details and tracking information (if applicable).
Shopping with us is simple and hassle-free, and we're here to make your experience as smooth as possible. If you have any questions or need assistance, feel free to contact our customer service team.
Yes, you can modify or cancel your order. Please contact our customer service as soon as possible, and we’ll do our best to accommodate your request.
If your order has already been shipped, there’s no need to worry. You have a 14-day return policy, allowing you to return the products at your convenience.
Once your order has been shipped, you will automatically receive an email with a tracking link, allowing you to follow your package in real-time.
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We currently offer secure card payments. Payment instructions will be sent via email after you place your order.
Yes, we provide card payment via a secure link, which you will receive in an SMS and in your order confirmation email.
We understand that Klarna is a convenient payment option for online purchases. Unfortunately, we do not currently support Klarna or similar services for our CBD products.
This is due to strict policies and restrictions from payment providers regarding CBD-related sales. The complex and varying legal regulations surrounding CBD make it challenging for providers like Klarna to standardize their services across different markets.
We are actively working to find alternative payment solutions and hope to offer more options in the future. Until then, we encourage you to use our secure card payment method. We appreciate your understanding and patience. If you have any questions, our customer support team is happy to assist you.
After completing your card payment, you will receive an order confirmation email.
If you haven’t received it within 24 hours, please contact us, and we will help resolve any issues or delays.
- If the order is unpaid: No action is needed. The order will be automatically canceled if payment is not completed.
- If the order is paid but not yet shipped: Contact us to request a refund.
- If the order has already been shipped: You will need to return the package for a refund. Please contact us, and we will assist you with the return process.
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Vi tilbyder levering via DHL Service Point / Bring.Når din bestilling er behandlet, vil du modtage et sporingsnummer via Shipmondo, så du kan spore din pakke og følge med i, hvornår den leveres til det valgte udleveringssted.Hvis du bestiller for under 600 kr., koster fragten 50 kr. Ved bestillinger over 600 kr. er fragten gratis.
Vi værner om din privatliv og forstår vigtigheden af diskretion ved pakkelevering. Derfor sender vi din ordre i en neutral brun kasse eller hvid æske uden information om indhold eller afsender.Der er hverken logo eller tekst, der refererer til vores hjemmeside, så du kan være tryg ved, at ingen udefrakommende kan se, hvad pakken indeholder, eller hvor den kommer fra. Vi prioriterer diskretion og sikkerhed højt i håndteringen af din bestilling.
Hvis din pakke er blevet omdirigeret til et andet udleveringssted, kan det skyldes, at det oprindeligt valgte sted er fyldt. I travle perioder som Black Week, jul, påske og sommerudsalg kan transportøren være nødt til at foretage sådanne ændringer for at sikre en effektiv levering. Når pakken først er leveret til et udleveringssted, har vi desværre ikke mulighed for at flytte den.Vi forstår, at fejl kan opstå. Hvis din pakke af en eller anden grund er blevet leveret et sted, der er upraktisk langt væk, så tøv ikke med at kontakte os, så undersøger vi mulighederne for at hjælpe dig.
Alle ordrer håndteres på vores eget lager i Sverige. Det betyder, at du kan forvente hurtig levering; leveringer til Danmark tager normalt 2-5 hverdage.At have vores eget lager betyder også, at vi har fuld kontrol over håndteringen af varerne, og at vi kan garantere høj kvalitet og sikkerhed på alle produkter, der sendes til vores kunder.
For bestillinger under 600 kr. koster fragten 50 kr. Hvis din bestilling overstiger 600 kr., dækker vi fragtomkostningen.
For at sikre, at du som kunde modtager dine varer hurtigt, har vi optimeret vores leveringsproces. Hvis din ordre er betalt inden kl. 14:30, garanterer vi, at den sendes fra os samme hverdag.Vi håndterer og sender ordrer mandag til fredag.
Leveringstiden til Danmark er normalt 2-5 hverdage.
Alt kan ske. Kontakt venligst vores kundeservice med det samme, så hjælper vi dig.
Hvis du ikke har modtaget din pakke 5 arbejdsdage efter, at den blev afsendt, bedes du kontakte os med det samme, så vi kan hjælpe dig.
Når din bestilling er pakket og klar til afsendelse, sender vi dig et sporingslink via e-mail. Dette link bliver som regel aktivt om aftenen samme dag, som det sendes.Så snart linket er aktivt, kan du nemt følge din pakkes vej til dig. Hvis din ordre pakkes i weekenden, vil sporingslinket være tilgængeligt den nærmeste hverdag, da transportfirmaerne ikke håndterer pakker i weekenden.
Desværre er det ikke muligt at afhente din bestilling på vores lager. Raw Hemp er en 100 % onlinebaseret virksomhed, og vi har ikke faciliteter til at håndtere afhentninger på lageret.Alle bestillinger sendes direkte til den adresse, der angives ved køb, for at sikre en smidig og effektiv leveringsproces.
Ja, du har 14 dages returret. Kontakt os og meddel, at du ønsker at returnere.Du dækker selv returfragten og sender varen tilbage med den ønskede fragtmetode.Når vi har modtaget returneringen, refunderer vi straks.
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