Frequently asked questions
Answers to what customers ask us most about ordering, payment, shipping and returns.
- Free shipping over €80
- Delivery in 2–5 business days
- Discreet packaging
- 14-day right of withdrawal
No questions match your search. Contact us and we will help you.
Ordering
How to order and change your order
How do I place an order?
Add the products to your cart, go to checkout and fill in your details. There you choose how you want your order delivered. Once the order is placed, you receive a secure payment link by email and SMS, where you pay by card. When the payment is done you get an order confirmation, and when the parcel ships you get a tracking link.
Do I have to be 18 to order?
Yes. We only sell to customers who are 18 or older.
Can I change or cancel my order?
Contact us as soon as possible. If your order has not shipped yet, we can change or cancel it.
If you have not paid, you do not need to do anything, unpaid orders are cancelled automatically. If you have paid, we refund the money.
If the parcel has already shipped, you can return it instead, see Returns.
Why haven't I received an order confirmation?
We send the order confirmation once your payment via the payment link is complete. Check your spam folder too. If you have paid and still have no confirmation after 24 hours, contact us and we will look into it.
Payment
Card payment via a secure link
How do I pay?
You pay by card. When your order is placed, you receive a secure payment link by email and SMS. Your order is packed and shipped once the payment is confirmed.
Can I pay with Klarna?
No. Klarna does not work with CBD companies at the moment, so we only offer card payment.
Shipping
Carriers, delivery times and tracking
Which countries do you ship to?
We ship from Sweden to Austria, Belgium, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, the Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain and Sweden.
The rules for CBD products differ between countries, so check what applies where you live before you order.
Which carriers do you use and what does shipping cost?
The carriers depend on your country, and you see the options and prices for your address at checkout. Shipping is free on orders over €80.
- Germany: DHL home delivery
- Netherlands, Belgium, France, Spain, Italy, Austria and Poland: UPS to your door or an Access Point, or DHL home delivery
- Denmark: PostNord home delivery or a DHL/Bring service point
- Finland: PostNord home delivery, DHL service point or DHL home delivery
- Sweden: PostNord or DHL, to your letterbox, a service point or a parcel locker
- Lithuania and Estonia: DHL home delivery or service point
- Ireland and Luxembourg: DHL service point
- Other countries: home delivery
For DHL and PostNord service points you may need to show a valid ID when you collect your parcel.
When will my order ship?
We ship Monday to Friday. If your order is paid before 14:30 (CET), it ships the same day.
How long does delivery take?
Delivery usually takes 2–5 business days from when your parcel ships, depending on the country.
Do you ship from Sweden?
Yes. Every order is packed and shipped from our own warehouse in Sweden.
Do you ship discreetly?
Yes. We ship in a plain brown or white box with no logo and no text that shows what is inside or who it is from.
How do I track my parcel?
When your parcel ships, you receive a tracking link by email. The link usually becomes active later the same day, once the carrier has scanned the parcel. If your order is packed over a weekend, the link becomes active on the next business day. You can also follow your order on our Track my order page.
My parcel hasn't arrived. What should I do?
If more than 5 business days have passed since your parcel shipped, contact us with your order number and we will help you.
Can I pick up my order at your warehouse?
No. We only sell online and do not offer pickup at the warehouse. All orders are shipped to the address you enter at checkout.
Do you ship to Norway?
No. Norway classifies CBD as a narcotic, even without THC. Read more about the rules in Norway.
Returns and complaints
Changed your mind or received the wrong item?
Can I return my order?
Yes, you have a 14-day right of withdrawal from the day you receive your order. It applies to unopened items, which means it does not cover products where the seal or packaging has been broken.
Let us know within 14 days that you want to cancel your purchase, by emailing [email protected] or using our contact form. You pay for the return shipping and choose the carrier yourself. We refund you once we have received the return. Read more in our terms and conditions.
I received the wrong or a damaged item. What should I do?
Products and rules
Laws, lab reports and product questions
Are your products legal in my country?
The rules for CBD products differ between European countries. Our products are made from industrial hemp and tested by third-party labs. Check what applies in your country before you order. You can read more in our article Is hemp legal? EU rules for CBD flowers, hash and oil.
Where can I find the lab reports?
All lab reports are collected on our Lab reports page.
I have a question about a specific product. Where can I find the answer?
Each product category has its own frequently asked questions at the bottom of the page. Choose a category:
CBD flowersCBD hashCBD oilCBD vapeMuscle and joint cream
Can’t find the answer there? Contact us and we will help you.